fbpx

Returns policy

Illuminate Gallery wants you to be 100% happy with your choice of artwork.  We get it… shopping online can be daunting and sometimes things just don’t look the same when you have them in front of you.  So what happens if you decide the photograph you purchased is just not the right fit?   Don’t worry, you’ve got a few options and we’ll be here to help if you decide you’ve changed your mind.  

Contact us within seven days of receiving your artwork to advise us that you wish to return the item.  This can be done via email: hello@illuminategallery.com.au or phone: xxxx

If you are unsatisfied with your purchase and items are returned in their original condition you will be offered a choice of:

A full refund less the initial postage.  

Or

Credit for the value of the artwork to be used within six months of initial purchase.

Unfortunately some items cannot be returned under this policy.  These include framed art, limited edition or commissioned pieces.  

To be eligible for a refund or credit these conditions of return must be met –

Illuminate Gallery must be contact within seven days of receipt of the item.

Upon confirmation that an item is eligible for our money-back guarantee the item must be returned to Illuminate Gallery at no cost to you via the method advised by us.  

Items must be in original condition with no damage.  

Items must be repackaged in the original packaging and all original documentation must be included.  

Proof of purchase must be included with the returned item.

Item(s) must be returned and inspected before any credit or refund is granted. If any of the above conditions are not met, Illuminate Gallery reserves the right not to offer any credit or refund.

Refunds will be made in the same tender of the original purchase.